Refund Policy

All attempts will be made to ensure customer satisfaction in each and every purchase. We realize that sometimes products just aren't what were envisioned when the order was placed. Efforts will be made to assist in the return process in order to maintain customer satisfaction. However, products that are special order, opened/used/installed will be considered for return/refund on a case by case basis. Suppliers charge a fee for returned items and this would need to be passed along to the end user. In certain circumstances, the supplier may need to recieve the item in question before a determination is made, leading to an extended period of time before a refund is considered or rendered. Vast Performance is not responsible for the length of time that process will take.